Need Help With Your Order?
Contact: [email protected]
Need Help With Your Order?
Contact: [email protected]
Privacy Policy
Introduction
Welcome to Snowie.ai ("Company", "we", "us", "our"). This Privacy Policy outlines our commitment to protecting the privacy and handling of personal data collected from users ("you" or "your") through our AI-powered voice services and white-label solutions. Our offerings are designed to streamline real-time communications and enhance customer relationship management for agencies and corporations alike.
Information We Collect
Personal Information
Identifiable Information: Includes names, email addresses, contact numbers, and payment details necessary for processing transactions and communicating with you.
Identifiable Information: Includes names, email addresses, contact numbers, and payment details necessary for processing transactions and communicating with you.
Usage and Technical Data
Technical Details: Includes IP addresses, browser types, operating systems, and device information to ensure compatibility and optimal service performance.
Usage Metrics: Encompasses data like page views, user interactions with our services, traffic patterns, and behavior data to continually refine and improve website functionality and user experience.
Personal Information
We utilize cookies and similar tracking technologies to monitor your preferences and activity on our website. This information helps us personalize and continually improve your experience on our site.
Use of Information
Service Enhancement: To provide personalized setups such as custom domain names, UI customizations, and advanced features like noise reduction and voice analytics in calls.
Customer Support: Our dedicated support includes white-glove onboarding, one-on-one consultations, ongoing troubleshooting, and premium support to ensure your satisfaction with our services.
Marketing and Promotions: To inform you about new product features, promotional offers, and insightful content tailored to your interests.
Compliance and Safety: To comply with legal requirements, protect the rights, privacy, and safety of our users, and prevent fraud and abuse.
Sharing and Disclosure of Information
Service Providers: We work with third-party providers and partners to facilitate various aspects of our services, including payment processors, data analytics, and customer support, ensuring they adhere to our strict privacy standards. and prevent fraud and abuse.
Legal and Compliance: We may disclose information to comply with our legal obligations, respond to legal requests, and protect our rights and the rights of others.
Business Transfers: Your personal information may be part of the assets transferred during a merger, acquisition, or sale of our company.
Data Security and Retention
Security Measures: Our security strategy involves comprehensive measures such as encryption, access controls, and secure software development practices.
Retention: We retain personal information for as long as it is necessary to provide services to you or for other essential purposes, such as complying with our legal obligations, resolving disputes, and enforcing our policies.tices.
Your Rights and Choices
Access and Updates: You can access and update your personal information at any time to ensure it remains correct and current.
Deletion: You can request the deletion of your personal data, except where we are legally required or permitted to maintain certain personal information.
Opt-Out: You have the option to opt-out of receiving marketing communications from us at any time.
International Transfers of Personal Data
Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices and service offerings. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with more prominent notice.
Contact Information
For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
Email: [email protected]
